Q - What is e-giving?
A - E-giving is short for electronic giving. It is an automatic transfer program which allows you to make contributions without writing checks.
Q - What is the advantage of e-giving?
A - It
saves time! It saves work! It simplifies your life!
You also help Middlebrook Pike UMC stabilize its
budget and save dollars.
Q - How is my electronic contribution
automatically
deducted from my account?
A - You
may log onto the MPUMC
e-giving site, and give via
credit or debit card, or read the agreement and check
the box for ACH transactions to make donations via
checking or savings account at the site. Once you authorize
the transfer, your specified contributions can be taken
out one time, or on a regular basis as you choose.
The contribution is transferred directly from your
checking or savings account to MPUMC's account.
Q - When will my contribution be deducted from my account?
A – Within
24 hours for credit and debit card transactions; 72
hours for ACH (direct withdrawals form checking or
savings accounts). If you choose to automatically give
on a regular basis, you can designate
when the donation should be processed.
Q- Can I put amounts in different funds and special offerings, and
have them all withdrawn from my account at different frequencies?
A- You
can set up to contribute to different funds at different
frequencies; HOWEVER, you will have to do each one
separately. There is no way right now to split a single
transaction into different amounts and frequencies.
When you have completed giving to one fund for a certain
frequency, simply go back in to complete another. You
will receive separate receipts for each.
Q- What do I use when I do my taxes?
Will I get
a statement of everything I gave online?
A- You
will receive a summary statement of your contributions
to MPUMC once a quarter included with the next month's
offering envelopes. At any time, you may also log
in to your e-giving account and print out a statement
of all transactions that were
made online. You can designate the time
period for this report. This print out can be used
for tax purposes.
Q- Can I look up all my donations online,
even those that I gave while at church?
A- No.
The only transactions you can view online are the ones
that were made online through the e-giving system.
Please contact the MPUMC office for complete donation
information.
Q- Can anyone who works at the church see my account number?
A- No.
No one at the church has access to your account/credit/debit
card numbers. Only a couple employees at the e-giving
service have access to this info.
Q- What do I do if I forget my username or password?
A- If you forget your password,
click on the “forgot password” link. You can then enter
your username, and your password will be emailed to
the email address with which you registered.
If you have forgotten your username,
click on the "forgot username" link. This will bring
up an email message that goes straight to your organization.
Let them know you have forgotten your username, and
give them information with which to identify you with.
You will receive an emailed message back with your
username, or, a request for more information in order
to verify your identity. Please allow 2 business days
for username retrieval. You may also email E-Giving
at e-giving@envelopeservice.com.
Q – If I do not write checks, how do I keep my checkbook balance straight?
A – You
may either make a notation in your check register at
the time of the transaction, or you can make the notation
at the time that an email is sent to you acknowledging
your contribution. If you choose to contribute at
regular automatic intervals, you can easily make the
notations for the the entire length of time that you
are contributing all at once.
Q- What can I put into the collection
basket when it comes around to me?
A- There
are two alternatives. First, the offering envelopes
mailed to you each month have a box on the front that
says "Contributed through E-Giving." Just check that
box and place your offering envelope in the collection
plate/basket when it is passed to you.
Or, you
may print out your acknowledgement page or the email
that you receive when your transaction is processed
through the e-giving system. You will see that the
information is inside an envelope shape…this is to
make it easy for you to cut it out and put it in the
collection plate.
Q – Without a cancelled check, how can I prove I made my contribution?
A – You have the option of printing or saving either the payment acknowledgement page, or the emailed acknowledgements. In addition, your credit card or bank statement shows an itemized list of electronic transfers. Your organization also has proof of your donation. Any of these can prove your contribution.
Q – Is electronic giving risky?
A – Electronic
giving is less risky than check contribution. It cannot
be lost, stolen, or destroyed in the mail. You may
choose in your profile to turn off account number save.
With this option, you will have to enter your account
number each time a transaction is made, but it will
never automatically show on the page.
Q – What if I change bank accounts, or get a new credit or debit card?
A – Simply
update the information saved at the e-giving site
under the “member profile”. If you have set up recurring
transactions and you do not update your account information,
you may be deactivated until you update your info.
This is to prevent your account from being declined
over and over.
Q – How much does electronic giving cost?
A – It
costs you nothing and saves you time. MPUMC pays nominal
transaction fees…the lowest available. Credit and debit
cards cost the organization more than savings or checking
account transfers. Because of this, you may want to
choose to give using automatic bank withdrawals to
save additional costs for our church.
Q – What if I try it and don’t like it?
A – You can cancel your automatic deductions anytime via the e-giving website.
Q – What if I only want to give on a monthly, quarterly, or annual basis?
A – You can choose these frequencies on your own when completing your egiving info on the site. You also have the option to have your automatic deductions run for only a certain period of time if you attend more than one organization through the year.
Q- The computer won’t let me make my donation by
using my bank account…the only option is for credit
or debit cards.
A- Go
back to the main menu, and choose “View the Authorization
Agreement”. Read the agreement and check the box to
agree. Once that is done, you will have access to the
bank ACH donation area. You may need to log out and
log back in for this to take effect. Your bank may
also have limited the ways you can donate.
Q- I can’t make a contribution with
a credit/debit card.
A- Your bank may have limited
the ways you can donate. Not only do they have the
option to allow credit/debit and/or savings checking
accounts, they also choose which credit/debit cards
are usable.